Contact Us
Let's talk totes.
We run lean and paperless — so we work by email and web form, not phone. Send a message and we'll reply quickly, in writing, with everything documented.
Our fastest channel. We monitor it through the business day.
No phone number — by design. Less phone tag, more done.
Hours
- Monday – Friday7:30 AM – 5:00 PM ET
- Saturday8:00 AM – 12:00 PM ET
- SundayClosed
How we work
From first email to totes on the dock.
Working with us is simple and documented end to end. Here's the path every request follows.
Send the details
Use the form above or email us with your quantity, the liquid or grade, and your location. The more you share, the firmer our first reply.
We reply in writing
You get a quote, a clarifying question, or a scheduling window — usually the same business day, always documented.
We confirm the spec
Grade, prior-contents history, fittings, pricing, and pickup or delivery windows are all agreed by email before anything moves.
Totes move
We deliver, pick up, or both — on our own trucks regionally or by freight nationwide across the contiguous 48.
Response times
What to expect after you hit send.
We aim to reply the same business day, every time, with a concrete next step rather than a placeholder.
Same day, in writing
Buy and buyback quotes come back firm and documented, usually within business hours of your message.
Quick and specific
Grade, safety, or spec questions get a straight answer — no call center scripts, just the facts you need.
First thing next morning
Send anytime. Messages that land after hours are answered at the start of the next business day.
What to include
Six details that get you a firm answer fast.
You don't need all of this to reach out — but the more you share, the fewer rounds of back-and-forth before you have a real quote.
- Whether you want to buy, sell, recondition, ship, or recycle.
- Quantity — a single tote, a pallet, or a full truckload of 40-plus.
- The liquid the totes will hold, or the product they last held.
- Grade needs — Grade A, food-grade, rebottled, or UN/DOT rated.
- Fittings and specs — valve type, cap style, insulation, or heating.
- Your ZIP or full address, plus dock hours and forklift access.
Who to reach
One inbox, the right guidance.
Everything routes through info@ibctotessolutions.com. To help us point your message the right way, lead with what you need.
Buying totes
Looking to purchase reconditioned inventory? Lead with quantity, the liquid you'll fill, and the grade you need. We match stock the same day and confirm the spec before anything ships.
Selling / buyback
Have empty totes to move? Send quantity, last-held product, and a couple of photos. We quote the lot firm and arrange pickup — you don't lift a thing.
Logistics & reverse pickup
Need transport, reverse logistics, or a consolidated milk run for multiple sites? Share your locations, dock hours, and volumes and we'll map the route.
Recycling & end-of-life
Totes past reuse? We separate HDPE and steel into clean recovery streams and can provide diversion documentation for your ESG reporting.
Service area
Berea, Ohio — shipping the lower 48.
Finding us
We're at 931 W Bagley Rd in Berea, just southwest of Cleveland near the I-71 and I-480 corridors and Cleveland Hopkins airport. Central Ohio puts us within a day's drive of a large share of U.S. industry.
Where we ship
Regional runs move on our own trucks across Ohio and the Great Lakes; the rest of the contiguous 48 travels by full-truckload or LTL freight. We don't ship to Alaska, Hawaii, or internationally at this time.
Email etiquette
A few tips for a faster reply.
Photos help
For buyback, a couple of clear photos of your totes and cages lets us quote firmer without a site visit.
One thread, one job
Keeping a request in a single email thread keeps the full history — specs, pricing, scheduling — in one place.
Reply-all keeps it clean
Reply on the existing thread rather than starting a new one, so nothing about your order gets lost.
Contact FAQ
Quick answers before you write.
Why is there no phone number?
By design. We run lean and paperless and work by email and web form instead of a phone line. That keeps every grade, spec, price, and pickup window documented in writing — less phone tag, more done.
How fast will you respond?
Fast, during the business day. We monitor email through business hours and aim to reply the same day with a concrete next step.
Do you serve my state?
We ship the contiguous 48 states from Berea, Ohio — no Alaska, Hawaii, or international freight. Regional runs move on our own trucks; longer hauls travel by freight. Include your ZIP and we'll confirm the lane.
Can I visit in person?
We're based at 931 W Bagley Rd in Berea, Ohio. Email us first so we can make sure the right person and the totes you're after are ready when you arrive.